A 99.9% Server Uptime
Our hosting system is based on a solid, high–end hardware architecture and a strongly tweaked Linux distribution. So, no matter what your site is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service attack, our physical machines will remain up and running and your websites will remain online.
All hosting plans packages include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s vital that you also build your own network architecture. For this reason, we built a custom internal network in each one of our datacenter facilities. Relying on first–rate Juniper switches and routers, our internal network allows for lightning–fast data transmission speeds and is completely redundant.
Hence, you will take advantage of a 99.9% network uptime in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, irrespective of which hosting plan you have chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to decrease all possible risks with our cloud hosting packages and while we offer topflight customer support, there are situations when the customer is simply not satisfied with what we have to offer. Or he has to switch to a more robust web hosting solution, such as a VPS server or even a dedicated server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not content, you will get a reimbursement.
24/7 Technical Support
We’ve mindfully chosen each individual member of our 24x7 support staff so that we can provide the best help desk service you can possibly get. Each one of our technicians has lots of years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. And they are at your disposal 24–7 – you can touch base with them whenever you want and they’ll respond to you as fast as possible.
Their average support ticket response time is below twenty minutes, while with other hosting suppliers you have to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in under an hour.