The accessibility to the customer and technical support that a hosting company provides will tell you a lot for the services which they provide as well. In the event that you can use only e-mail messages and / or tickets, you have most likely come across a reseller and not the actual web hosting supplier. If this is the case, you will have to wait for a couple of days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for further help. If the supplier provides you with various options for communication with fast response time which are available anytime, they're most likely the top provider, not only a reseller. So you will take advantage of well-timed assistance and quality support as they will have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it's always better to be able to get hold of your hosting company right away through your favourite way of communication.

24/7 Customer Support in Hosting

The customer and tech support services for our hosting plans are twenty-four-seven, which means that you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail message. In case you already have an account, you're able to open a support ticket on top of the other three ways of communication. You're able to pick the most appropriate way to contact us depending on where you are or the equipment you're using. We will help you for almost any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated plans that we supply come with 24/7 customer and tech support, so whatever the problem you have, you'll be able to contact us and we will give you a hand right away. Our guaranteed response time for each email message or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the reply time rarely exceeds 20 minutes. In addition, we provide telephone support with several local numbers worldwide and a live chat, so you are able to contact us and find additional info about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, etc. If you use our services, you will never experience an issue where you should wait for a couple of days to get a problem resolved like you may need to do with a lot of other service providers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forany issues and questions with regard to the pre-installed software your server is equipped with. In case you haven't bought your VPS server package yet, you are able to learn a lot more about our solutions by giving us a phone call or through the live chat service. For more tech problems, you should send an email message or open a support ticket via your billing Control Panel and you will receive assistance within less than 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time normally does not exceed 30 mins. If you need assistance with third-party software, you can use the Managed Services upgrade which you can add to each and every VPS package and our admins will assist you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server from us, you can contact us anytime using a number of channels and the max time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you'd like to find out about our web hosting services before you order, you can also use our live chat or you can call one of the local numbers that we have in various countries around the globe. In the event that you need assistance with third-party software that you are unable to set up or manage properly, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.