Though this is not the mainaspect to help you distinguish a dependable hosting supplier from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone every time you're in need of assistance. The telephone support for web hosting services may vary from standard to dedicated, therefore the issues which can be resolved through a phone call differ based on the specific company. Generally, these matters are more basic and include billing or 1st level technical issues as more difficult problems usually require a support ticket where both you and the administrators can follow the proceedings with a particular issue. However, being able to phone call your service provider will save you a lot of time and efforts for the multitude of small things which will eventually show up at the time you manage your hosting account.

Phone Support in Hosting

Since we have live phone support 14 hours daily, you are able to call us and talk to our customer support representatives to get more info about the hosting plans that we provide and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 different continents and you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you will be able to phone us about general and billing issues, or even about some technical matters. In case the situation is strictly technical or it requires more time to investigate, you should go through our ticketing system, that will allow both you and our tech support team to monitor the info supplied by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you want to find out more about our packages, you have a billing issue or some general issue, you can give us a call. Although some more complex matters may require a support ticket to give some time to our technical support crew to analyze, we'll assist you with countless technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. If you're in a different country, we have an international number where you can contact us.