One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any tech support ticket that you open or any email that you write is only 60 minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your inquiry or problem may be, we will lend a helping hand instantaneously and will give you the needed information to troubleshoot any problem with your websites. The actual reaction time normally doesn’t surpass 15 to 20 minutes, which is the reason why you can forget about waiting around for hours and hours on end to get a problem sorted out or even worse than that – waiting all day only to get an answer that more info is necessary whilst nothing’s solved. We’ll offer you assistance in a jiffy simply because we realize just how expensive time can be in the dynamic digital age. The 60-minute reply guarantee applies to any technical or billing question that you might have related to our hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service team representatives will be at your disposal all the time and they will answer any support ticket that you post via the web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed irrespective of whether you have a generic inquiry regarding your semi-dedicated server or you experience some difficulty and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to help you out, as we’re available 24-7 to deal with any technical, billing or general issue. If you contact us about anything that is within our capacity, we’ll solve it before we reply to you, which means that you won’t have to wait around for hours or even days while the problem remains. In case there is something that you have to do on your end, we’ll supply you with the required information – what possible solutions to try out, what actions to take, etc.