A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It is an efficient way to get some info about the web hosting services or have some problem resolved because you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the low possibility of errors at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue in question. What's more, you can join a live chat room from any computer that is connected to the web, avoiding the phone costs that you will have to pay when you're calling to a different country.

Live Chat Support in Hosting

We supply a live chat assistance service for all of the hosting plans that we offer and we can help you with almost everything in real time. If you don't have an account with our company yet, we will provide you with more info about the plans to help you to select the most suitable package. In case you are an existing customer, we will be able to help you with any billing or general issue and even with lots of common tech troubles, such as an email address setup in a desktop email client. In case you can't give us a call for whatever reason or you are in some country where we don't have a local telephone number, our live chat will be the best choice to get in touch with us. Of course, some troubles require extra time to analyze and test, so you'll need to open a support ticket to our technicians, however, we can save you time and assist you with lots of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, therefore when you have any kind of questions regarding our semi-dedicated plans, you will be able to contact our customer care team anytime regardless of whether you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and troubles, still we're able to help you with a lot of tech questions as well. We will help you choose the optimal package for your web sites if you don't have an account yet, we can answer all of the billing questions or issues you have or we can help you with installing your new email address on your PC or smartphone - all this will be done in a timely manner because our live chat service is accessible all day long, every day. No matter when you need help, you are able to chat with an agent and save a long time.