A ticketing system is the most widespread correspondence medium that hosting providers offer to their customers. It is most often part of the billing account and is the very best way to tackle an issue that requires a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all responses provided by either side will be stored in the same place in the event that somebody else wants to work on the given issue and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to sign in and out of no less than two accounts to perform some procedure or to get in touch with the hosting company’s customer service team. If you desire to manage a couple of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts at the same time. Besides, it could take a substantial span of time for the provider to process your tickets.

Integrated Ticketing System in Hosting

With a hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing your files or customizing different account settings. The ticketing system is being closely monitored 24/7/365 by our technical support team members and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info with regards to any billing or technical problem. On top of that, you can read a selection of educational articles, which will help you deal with the commonest challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, which means that you will not need an additional support platform to get in touch with our tech support team – you can do it on the spot in the event that you experience an issue. Posting a new ticket requires a few clicks and tracking down an older one is just as easy. With our clever search option, you can quickly track down any ticket that you’ve submitted in the past. You can open a ticket at any given moment whatsoever as our client support staff representatives are available to you 24/7/365 and respond in less than sixty minutes, although it rarely takes this much to obtain a response. With Hepsia, you will have everything in a single place and you can just forget about having to use 2 or more platforms to resolve a simple issue.