In spite of the fact that the web hosting service offered by the different companies is more or less identical, each provider has their own platform with its own tweaks and different ways to complete specific procedures. That is the reason why, an information-loaded knowledge base will be amazingly useful both for people with little or no prior experience and for technically seasoned users who will at some point discover how particular tasks are executed, but will lose valuable time meanwhile. The objective of such a knowledge base is to make the hosting service quick and simple to use, sparing users lots of time and efforts. The end result is happier customers, since they can easily find the info they are looking for, and less work for the help desk support team representatives, because usually most of the enquiries and problems that clients have are already listed in the knowledge base. If the articles are well-written and encompass more things, you will be able to discover more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Hosting

If you have purchased your very first hosting package from our company or have transferred your site over to us, you will grow used to our platform and our in-house built Hepsia hosting Control Panel in no time due to the fact that we have compiled a substantial online knowledge base where you can find all the info that you’ll ever need – both general info with regard to the web hosting service as a whole and more specific info about the different features that you can make use of and the predicaments that you could encounter. The articles are available in 2 locations. The whole article archive can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each and every Control Panel section as well. You can find out how to accomplish virtually everything, from enabling an .htaccess config file to managing a mailing list, and all the articles feature step-by-step guidelines, so you’ll never become lost because of an unclear text. Surely, if you encounter a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our customer service team 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated plans, will permit you to access the thorough online support documentation that we have compiled for you. The articles contain generic information on our hosting services, informative guides about the various features that you can make use of, along with troubleshooting guidelines that can help you solve common issues that you could confront. The topics that we’ve included encompass virtually everything, from basic things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a certain Control Panel section will always be available on the right-hand side of the page that you are on, whilst the complete article list can be accessed through the all-encompassing Help section.