1 hour ticket response
We are devoted to giving a rapid and appropriate reply to each ticket sent by a customer. Our capable customer service staff members will review your problem and will offer you the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, our average tech support ticket response time has proven to be twenty minutes.
A Top–Class Tech Support Service
Our customer care staff members have considerable experience in the hosting plans field and are proficient enough to find a prompt solution to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the customer support ticket will be forwarded to a developer or sysadmin for further assistance.
An Easy–to–Navigate Help Center
In the Web Control Panel you will find an easy–to–browse Help section where you can find quick suggestions on how to use our services. You can get the answers to your inquiries in the F.A.Q. database, find more suggestions in the web hosting account management articles or check the instructional video tutorials.