Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 60–minute response time warranty for each support ticket or e–mail that you send to our client support team. We’ll rapidly respond to all general questions and forward the matter to our server administrators if any further assistance is needed. If you take advantage of the Managed Servers package, we will complete any of the included server administration tasks at a time that has been discussed with you earlier.
A Top–Class Help Desk Service
- We will be at your disposal 24–7 to reply to any inquiries that you may have connected with our Web Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also require help with server management tasks, you can have a glimpse at our Managed Servers package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, plus software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is equipped with our free–of–charge Web Control Panel, which offers a circumstantial knowledge base and a set of how–to video tutorials. Whenever you require help with the Web Control Panel, just click the Help or Videos buttons situated in the top right corner.